Privacy and personal data protection

JADRAN – GALENSKI LABORATORIJ d.d., Svilno 20, 51000 Rijeka (hereinafter reffered to as JGL d.d.) processes personal data of its users and visitors of the site in accordance with applicable regulations governing protection of personal data (General Data Protection Regulation 2016/679). JGL d.d. collects and processes personal data in a lawful, fair and transparent, in accordance with the applicable regulations.

The data collected for specified, explicit and legitimate purposes will be collected solely to the extent necessary, and processed in a manner consistent with those purposes. The collected data will be kept as long as it is necessary for the purpose for which they are collected and will be deleted upon fulfilment of the purpose.

All employees of JGL d.d. have been informed of the data confidentiality policy. Only those authorized to process certain data may process it and they shall not make it accessible to any unauthorized person. Unauthorized persons are also considered to be employees who do not require access to this data to fulfil their duties.


JGL d.d. may, in its sole discretion and without prior notice, change, modify, amend, remove, or in any other way update its Data Protection Policy. Any changes that we make will be published on this website to fully inform the users of the type of personal data that is being collected, the way the data is used, and the conditions under which the data can be accessed. In case of changing of this Data Protection Policy, we shall inform you of such on this website and update the date of change.

For the purpose of this Data Protection Policy, the term “personal data” means any data relating to an identified or identifiable natural person, such as name and surname, email address, IP address, etc. . JGL d.d. normally does not process personal data without the user’s consent. However, JGL d.d. reserves the right to perform additional data processing in exceptional circumstances, in the scope allowed or stipulated by law, i.e. as part of legal proceedings or criminal investigations. A detailed explanation of how and when user data is collected is provided below.

No login/registration is required to access most of our services so our website can be used without revealing the users’ identity. However, some services do require a login/registration. Certain fields need to be filled during the login process (some are mandatory, others optional). If a user decides to withhold the necessary personal data in such cases, they will not be able to access the requested sites, and JGL d.d. will be unable to respond to their query/request. Personal data is processed only for the purpose for which it is collected, of which the user is informed and for which they give their consent at the time of collection. For example, JGL d.d. may collect and use personal data from users for the purpose of informing them of products and services, of sending marketing messages on other products and services the user might be interested in, and of communicating with users.

Personal data is stored according to applicable laws and regulations, and it is deleted as soon as the purpose for which it is collected is fulfilled or when the user requests its deletion.

We expressly state that JGL d.d. shall not sell, share or in any way make the user’s data available to third parties, other than as stated in this Policy. A user’s personal data will occasionally be provided to third parties, which are hired to provide certain services on behalf of or for JGL d.d. or in relation to other business operations of JGL d.d., for further processing whose purpose is in line with the original purpose of collecting data, such as delivering services to users, service analyses, and technical support. These service providers are contractually obligated to use the personal data only for the purposes defined in the contract and expressly state that they shall not sell the personal data nor make it available to other third parties, unless in situations when this is required under legal provisions. In the event that the user data is provided to third parties, JGL d.d. will take the necessary measures to ensure that the data is processed only for the purposes that are in line with the purpose of its collection, and within the scope it was initially collected in.

There are two additional cases when personal data may be provided to third parties:
1) if the business activity of the company that manages this website and the user data stored on it is sold, assigned or transferred to third parties, in which case the buyer, the successor, or the person to whom the business is being transferred are obligated to handle the personal data in accordance with this Policy;
2) when there are legally binding conditions, a court order, or requests from government authorities, i.e. if disclosing the data is necessary for the purpose of legal proceedings or criminal investigations.

The user has the right to verify whether his/her data that is stored on this website is up to date and correct. The user also has following rights: right of access to the data regarding the user, right to rectification (correction) or amendment of personal data, right to erasure of personal data, right to restriction of processing of personal data, right to withdraw its consent to process personal data, right to data portability and right to object or to file a complaint to the Croatian Personal Data Protection Agency.

If you would like to exercise any of these rights, you can email us, at any moment at [email protected]. State the address of the website where you provided your personal data in your email and mark which right you would like to exercise and regarding to which data. In accordance with applicable regulations regarding data protection, every request or inquiry will be processed as soon as possible. When contacting and setting up these requests, we will make reasonable efforts to confirm your identity and prevent unauthorized personal data processing. On your request, we will also notify you within the appropriate period whether we collected your personal data during your visits to our website, as well as which data was collected. Requests to delete data are subject to applicable laws and regulations and ethical standards regarding storage, reporting, and recording personal data.

We use a legally stipulated security technology and procedures to protect the safety and confidentiality of user data that we collect online, and all of the data is protected with passwords as well. When we process the data, we take all necessary precautions to protect the personal data from being lost, misused, accessed without authorisation, transferred, modified, or destroyed, as well as all necessary security measures to protect personal data from these risks.

JGL d.d. may collect and process anonymous data regarding access to its website or searches performed by visitors to the site. Such anonymous data is used to improve stored content, i.e. to collect aggregate statistical data on visitors and use it for internal market research. To this end, the JGL d.d. website uses cookies that collect data on the user’s email address and domain name (e.g. “” from the email address [email protected]), as well as on the date and time of accessing the site. Cookies set up by our network server cannot be used to determine the identity of individual users. A cookie is a small text file which the website server sends to the user’s browser and stores on the user’s computer hard drive. Cookies do not damage the computer. Browser settings can be adjusted to inform the user of sending cookies, and the user can then decide whether or not they will accept them. JGL d.d. may occasionally hire third parties to help them with data collection and processing as described in this Article, in which case the third parties undertake the responsibilities defined under Article 3. JGL d.d. may occasionally use network tags (i.e. digital images known as action labels, single-pixel GIFs, pure GIFs, invisible GIFs, and 1×1 GIFs) to help deliver cookies, or in other words, to deliver services of other advertising companies. These tags are placed on online ads that lead users to the JGL d.d. website. The tags are used to count the number of users accessing our website and generate statistical data on the efficiency of our promotional campaigns (including counting the instances of access to individual pages, collecting information on content viewed, etc.). Due to cookies and network tags placed on the user’s computer, our third-party advertising partners can also collect anonymous, aggregate statistical data on visitors accessing other websites. We expressly state that JGL d.d. will not use the cookies and network tags to collect personal data that can be used to directly identify a user, such as name, postal address, email address, and phone number. For additional information on network tags and cookies used for online advertising, or to opt out of targeted online advertising, please visit the Network Advertising Initiative website.

We use the Google Analytics service to rationalise our website:
(i) by optimising Internet traffic, i.e. visits to the company website and connections to other websites in our business system, and, when necessary,
(ii) by integrating the contents and optimising our webpages. Google Analytics is a service provided by Google Inc. It includes detailed statistical data on visits to webpages and on locations users are visiting from, and it measures conversion and sales results. Google Analytics uses cookies stored on your computer to analyse the way users use our website.

Algorithms that guarantee user anonymity are applied to the usage data of our website, including your IP address, which is collected using cookies, and the data is sent to Google’s servers in the USA. More information on how you can hide your IP address is available here. Google will process the data collected using cookies for us in order to evaluate usage methods and create reports on activities on our website, which they will deliver to us for analysis. Google has the right to forward this data to third parties in accordance with legal obligations or in case analysis is being performed by a third party on behalf of Google. Google will in no way connect or associate your IP address with other data they have at their disposal. You can disable the cookie download and storage features in your browser settings. To do this, use the browser add-on which is available for download here. Please note that by doing so, you will not be able to make use of all the functions that are available on our website. By using our website, you agree that Google may collect and process your personal data in the above manner and for the purposes described above.

Most of the services available on the JGL d.d. company website are aimed at persons over the age of 18. Persons requesting information on medication for use in children must be older than 18. We will not knowingly collect, use, or share personal data of persons under the age of 18 without prior consent from their parent or guardian. We will
1) inform the parents of the type of personal data that is being collected from individuals under the age of 18 and
2) offer them the option to revoke their consent to collect, use or share their children’s personal data with third parties. JGL d.d. strictly complies with all laws and regulations regarding the protection of minors.

If you have any questions or complaints regarding this Data Protection Policy, or if you would like to share your comments and recommendations for improvement, please email us at [email protected] or [email protected].

To make this website run properly and to improve your experience, we use cookies. For more detailed information, please check our Terms of use.

  • Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.